Last Updated: December 26, 2025

At EnzoFace (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website enzoface.com and use our personalized 3D pop-up card creation services.

Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Account Information: Name, email address, shipping address, billing address, phone number
• Payment Information: Credit card details, billing information (processed securely through our payment providers)
• Photos and Images: Any photos you upload to create personalized cards
• Order Information: Purchase history, product preferences, customization details
• Communications: Emails, messages, and correspondence with our customer service team

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: We use cookies to enhance your experience (see Cookie Policy below)

How We Use Your Information

We use the information we collect to:

1. Process and Fulfill Orders: Create your personalized cards, process payments, and arrange shipping
2. Communicate with You: Send order confirmations, shipping updates, and respond to inquiries
3. Improve Our Services: Analyze usage patterns to enhance user experience and product offerings
4. Marketing: Send promotional emails about new products and special offers (you can opt-out anytime)
5. Legal Compliance: Comply with applicable laws, regulations, and legal processes
6. Fraud Prevention: Detect and prevent fraudulent transactions and protect our users

Photo Privacy and Usage

Important: Photos you upload are used exclusively for creating your personalized cards.

• We DO NOT use your photos for any other purpose without explicit consent
• We DO NOT sell or share your photos with third parties
• We DO NOT use your photos for marketing or promotional materials unless you specifically grant permission
• Photos are stored securely and deleted from our servers 90 days after order completion
• You retain all rights to your uploaded photos

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Payment Processors: Stripe, PayPal (for secure payment processing)
• Shipping Partners: FedEx, UPS, USPS, DHL (for order delivery)
• Email Service Providers: For sending order confirmations and marketing emails
• Cloud Storage: Amazon Web Services (AWS) for secure data storage
• Analytics Providers: Google Analytics (anonymized data)

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

If EnzoFace is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure cloud storage
• Access Controls: Limited employee access on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• PCI Compliance: Payment processing meets PCI DSS standards

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Correction

• Request a copy of the personal information we hold about you
• Update or correct inaccurate information

Deletion

• Request deletion of your personal information (subject to legal obligations)

Data Portability

• Request your data in a structured, machine-readable format

Marketing Opt-Out

• Unsubscribe from marketing emails by clicking the “unsubscribe” link
• Email us at info@enzoface.com to opt-out

Cookie Management

• Adjust your browser settings to refuse cookies
• Note: Some features may not function properly without cookies

To exercise these rights, contact us at info@enzoface.com

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

Photo Retention: Uploaded photos are deleted 90 days after order completion unless you request earlier deletion.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

1. Essential Cookies: Required for website functionality (e.g., shopping cart)
2. Performance Cookies: Help us understand how visitors use our site (Google Analytics)
3. Functional Cookies: Remember your preferences and settings
4. Marketing Cookies: Track your browsing to show relevant ads

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, email info@enzoface.com with “CCPA Request” in the subject line.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Legal Basis: We process your data based on consent, contract fulfillment, or legitimate interests
• Right to Object: Object to processing based on legitimate interests
• Right to Restriction: Request restriction of processing
• Right to Lodge a Complaint: Contact your local data protection authority

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date
• Sending an email notification for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

EnzoFace
Email: info@enzoface.com
Website: enzoface.com

We will respond to your inquiry within 30 days.

Your privacy matters to us. Thank you for trusting EnzoFace with your memories.