- “Customized 3D pop up card B006” already exists in your wishlist
Last Updated: December 26, 2025
At EnzoFace, your satisfaction is our priority. We stand behind the quality of our personalized 3D pop-up cards and want you to be thrilled with your purchase. This policy outlines when refunds and replacements are available.
We are committed to delivering high-quality, personalized cards that exceed your expectations. If we fall short, we'll make it right.
You are eligible for a full refund or free replacement if:
Requirements:
Requirements:
Requirements:
Requirements:
Unfortunately, we cannot offer refunds or replacements in these situations:
Why? We provide clear photo guidelines, preview tools, and example images. The final quality depends on the photo you provide.
Solution: We recommend reviewing our Photo Guidelines before ordering.
Why? Each card is custom-made specifically for you. We offer preview tools before purchase to ensure you're happy with your choice.
Why? We show you a preview and confirmation before production. It's important to review carefully.
Note: We cannot change or cancel orders after production begins.
Why? Production takes 10-14 days + shipping time (5-18 days depending on location). We clearly state these timelines before purchase.
Solution: Order well in advance of your needed date.
Why? Due to the highly personalized nature of our products, we cannot resell returned items. Each card is made exclusively for you.
✅ Full Refund Available
Important: Production often begins within hours of order confirmation. Quick action is essential.
❌ Cancellation Not Available
Why? Your card is personalized and cannot be sold to another customer.
Email: info@enzoface.com
Subject: "Refund Request - Order #[Your Order Number]"
Include in your email:
If Approved:
For Replacements:
For Refunds:
If Denied:
For damaged, defective, or incorrect products, we typically offer a free replacement.
No. For defective or damaged cards:
Partial refunds may be offered in rare circumstances:
We decide partial refund amounts at our discretion.
We are not liable for delays or non-performance due to:
In such cases, we'll work with you to find the best solution.
If you disagree with our refund/replacement decision:
Before filing a chargeback with your credit card company:
If you file a chargeback:
Every card goes through rigorous quality checks:
We want you to love your EnzoFace card:
Your feedback helps us improve:
Q: What if I just don't like how the card turned out?
A: If the card matches the approved preview and there are no defects, we cannot offer a refund due to the personalized nature of the product. We encourage reviewing the preview carefully before ordering.
Q: Can I return the card if I ordered the wrong design?
A: Unfortunately, no. We show you the exact design before purchase. Each card is custom-made and cannot be resold.
Q: What if the photo quality is poor on the final card?
A: If you provided a low-quality photo, we cannot offer a refund. We provide photo guidelines and examples to help ensure quality. The preview shows how your photo will look.
Q: Can I get a refund if my card arrives late?
A: Delivery estimates are not guarantees. We cannot refund for carrier delays, customs delays, or timing that falls within our stated 15-32 day timeline.
Q: What if there's a small color difference from the preview?
A: Minor color variations are normal due to screen display differences and printing processes. Significant color errors (our fault) are eligible for replacement.
Q: How do I avoid needing a refund?
A:
For refund or replacement requests:
EnzoFace Customer Support
Email: info@enzoface.com
Subject Line: "Refund Request - Order #[Your Order Number]"
Response Time: 2-3 business days
We're here to help! While we have clear policies, we also value customer satisfaction. If you have a concern, reach out to us. We'll do our best to find a fair solution.
Your satisfaction matters to us. We stand behind our products and will make things right when we make a mistake.
Thank you for choosing EnzoFace for your personalized memories!
