Last Updated: December 26, 2025

At EnzoFace, we’re committed to delivering your personalized 3D pop-up cards safely and efficiently. This Shipping Policy outlines our production times, shipping methods, and delivery expectations.

Free Worldwide Shipping ????

We offer FREE shipping on all orders worldwide with no minimum purchase required.

• No hidden fees
• No surprise charges at checkout
• Free standard shipping to over 200 countries
• What you see is what you pay

Production Time ⏱️

Because each card is custom-made specifically for you, production takes time:

Standard Production Timeline

• Photo Processing: 1-2 business days
• Card Production: 10-14 business days
• Quality Check: 1-2 business days
• Total Production Time: 10-14 business days

What Affects Production Time?

• Design Complexity: More intricate 3D designs may require additional time
• Photo Quality: High-quality photos process faster
• Order Volume: Peak seasons (holidays, Valentine’s Day, Mother’s Day) may extend production time by 2-5 days
• Customization Level: Multiple customizations may add 1-2 days

Production Process

1. Order Confirmation (Day 0): You receive an email confirming your order
2. Photo Processing (Days 1-2): Our AI processes your uploaded photo
3. Card Creation (Days 3-12): Your card is professionally crafted
4. Quality Control (Days 13-14): We inspect every detail
5. Packaging (Day 14): Your card is carefully packaged with free gifts
6. Shipment (Day 14+): Your order ships and you receive tracking information

Shipping Time ????

After production is complete, shipping takes additional time:

Domestic Shipping (Within the US)

• Standard Shipping: 5-7 business days
• Total Timeline: 15-21 days from order to delivery

International Shipping

• Canada: 7-10 business days
• UK & Europe: 7-12 business days
• Australia & New Zealand: 10-15 business days
• Asia: 10-14 business days
• Other Countries: 12-18 business days

Please note: International delivery times are estimates and may vary due to customs processing.

Total Estimated Timeline ????

Shipping Carriers ????

We partner with trusted carriers to ensure reliable delivery:

• United States: USPS, FedEx, UPS
• International: DHL, FedEx International, Local Postal Services

The specific carrier depends on your location and will be displayed in your tracking information.

Order Tracking ????

Tracking Information

• You will receive a tracking number via email within 1-2 business days after your order ships
• Track your package through the carrier’s website using your tracking number
• Tracking updates may take 24-48 hours to appear in the carrier’s system

Tracking Issues

If your tracking shows no movement for 7+ business days:

1. Check the carrier’s website for updates
2. Verify the shipping address in your order confirmation
3. Contact us at info@enzoface.com with your order number
4. We will investigate with the carrier and provide updates

Shipping Address ????

Accuracy is Critical

• Double-check your shipping address before completing your order
• We are not responsible for orders shipped to incorrect addresses provided by customers
• Address changes cannot be made after production begins

Address Requirements

• Include full name of recipient
• Complete street address (P.O. Boxes accepted for domestic orders)
• City, State/Province, ZIP/Postal Code
• Country
• Phone number (required for international orders)

Address Changes

• Email info@enzoface.com within 24 hours of placing your order
• Address changes cannot be guaranteed after production begins
• If the order has already shipped, we cannot redirect the package

International Orders ????

Customs and Duties

• Customs Clearance: May add 1-7 business days to delivery time
• Customs Duties and Taxes: Customers are responsible for any import duties, taxes, or customs fees imposed by their country
• Customs Value: We declare the actual purchase price on customs forms (required by law)

Restricted Countries

Due to shipping restrictions, we currently cannot ship to:

• North Korea
• Syria
• Iran
• Cuba
• Countries under international shipping embargoes

If you’re unsure whether we ship to your country, contact us at info@enzoface.com.

International Shipping Tips

1. Provide accurate customs information
2. Check your country’s import regulations
3. Be prepared for potential customs fees
4. Allow extra time during holiday seasons

Delivery Issues ????

Lost or Stolen Packages

• If tracking shows “Delivered” but you didn’t receive the package:
  • Check with neighbors, building management, or mail room
  • Wait 24-48 hours (sometimes marked delivered before actual delivery)
  • Contact the carrier to file a claim
  • Contact us at info@enzoface.com after checking above
• If tracking shows package lost in transit:
  • We will work with the carrier to locate your package
  • If not found within 15 business days, we will send a replacement

Damaged Packages

• Inspect your package upon arrival
• If the package is visibly damaged, take photos before opening
• Contact us at info@enzoface.com within 7 days with photos
• We will send a replacement at no cost

Undeliverable Packages

If a package is returned to us as undeliverable due to:

Customer Error (incorrect address, unclaimed package):

• Customer is responsible for reshipping costs
• We will contact you to arrange reshipment

Carrier Error:

• We will reship at no additional cost

Peak Season Shipping ????

During peak seasons, expect extended timelines:

High-Volume Periods

• Valentine’s Day (Jan 15 – Feb 14)
• Mother’s Day (Apr 15 – May 15)
• Father’s Day (May 15 – Jun 15)
• Holiday Season (Nov 15 – Dec 31)

Peak Season Guidelines

• Order early to ensure delivery by your desired date
• Production time may extend by 5-7 days
• Shipping may take 2-3 days longer
• We recommend ordering at least 4 weeks in advance during peak seasons

Holiday Shipping Deadlines

For guaranteed delivery by specific holidays:

• Valentine’s Day: Order by January 20
• Mother’s Day: Order by April 15
• Father’s Day: Order by May 20
• Christmas: Order by November 25

These are estimates; we cannot guarantee delivery dates.

Packaging ????

Our Commitment to Quality

Every order is carefully packaged to ensure it arrives in perfect condition:

• Protective Materials: Rigid mailers, bubble wrap, foam inserts
• Weather-Resistant: Water-resistant outer packaging
• Discreet Shipping: Plain packaging, no branding (for gift recipients)
• Premium Presentation: Cards packaged beautifully for gift-giving

Eco-Friendly Packaging

We’re committed to sustainability:

• Recyclable packaging materials
• Minimal plastic use
• FSC-certified cardboard
• Biodegradable protective materials when possible

Free Gifts ????

Every order includes complimentary premium gifts:

• Premium Envelope: Luxurious textured envelope
• Silk Ribbon: Hand-tied ribbon in complementary colors
• Wax Seal Sticker: Elegant finishing touch
• Message Card: Quality cardstock for your personal message

These gifts are included in your package at no extra cost!

Multiple Items / Bulk Orders ????????

Shipping Multiple Cards

• Multiple cards in one order ship together when possible
• Large orders may be split into multiple packages
• You will receive tracking for each package

Bulk Order Discounts

For orders of 10+ cards:

• Contact info@enzoface.com for special pricing
• Custom production timelines available
• Dedicated support for bulk orders

Order Status & Communication ????

You will receive email updates at every stage:

1. Order Confirmation: Immediately after purchase
2. Production Start: Within 24 hours
3. Quality Check Complete: After card inspection
4. Shipment Notification: With tracking number
5. Delivery Confirmation: When package is delivered (if tracking available)

How to Check Order Status

• Check your email for updates
• Log into your EnzoFace account (if created)
• Email info@enzoface.com with your order number

Contact Us ????

For shipping-related questions or concerns:

EnzoFace Customer Support
Email: info@enzoface.com
Response Time: Within 24-48 hours (business days)

When contacting us, please include:

• Your order number
• Tracking number (if available)
• Description of the issue
• Photos (if applicable)

Important Reminders ⚠️

✓ Production time is 10-14 business days (NOT including shipping)
✓ Total delivery time is typically 15-30 days depending on location
✓ Order early for special occasions
✓ We cannot guarantee delivery dates
✓ Customs may add delays for international orders
✓ Customers are responsible for customs duties and taxes
✓ Address accuracy is critical
✓ Peak seasons may extend timelines

We appreciate your patience as we handcraft your personalized card. The extra time ensures exceptional quality and attention to detail. Your memories deserve nothing less!

Questions? We’re here to help!
Email: info@enzoface.com